The Platinum Grill is made of Stainless Steel-304 which is rust resistant and great material for Outdoor use.

The Platinum Grill is made of durable and high-quality materials such as Stainless Steel 304, which makes it very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.

The Platinum Grill should be installed by a Licensed Gas Fitter, especially for the Natural Gas Version. Gas appliances can become hazardous if they are not installed properly. Before each cooking session users are required to ensure there is no gas leakage and the appliance is functioning soundly.

The Platinum Grill has a printed installation manual included in the packaging. Alternatively, you can access the installation manual on the NewAge Products website: https://newageproducts.com/support-hub/

When installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the product. Please read through the NewAge Warranty policy. In case of any additional questions or queries contact our Customer Service team at 1.877.306.8930.

Continue holding the safety valve button in a depressed position until the burner remains lit when released. Please refer to the Troubleshooting section of the Installation Guide for more information.

Check gas supply. Check if the main shut-off valve is open. Check if the supply hose is pinched. Please refer to the Troubleshooting section of the Installation Guide for more information.

If the burner produces yellow flames, the oxygen flow may be restricted because of spider webs or other debris. Please refer to the Troubleshooting section of the Installation Guide for more information.

The ceramic tiles may be overloaded with grease drippings and build-up that causes the Burner Ports to be clogged. Please refer to the Troubleshooting section of the Installation Guide for more information.

Infrared Burner only comes with 36 in. & 40 in. Platinum Grill.

Please refer to the Support Hub for step-by-step installation instructions. NewAge Products also offers Installation Services. Visit our Installation Services page to learn more about different options and order your installation today.

NewAge Products offers Standard and Premium Installation Service packages, with knowledgeable, bonded, and insured local contractors who have been trained to install our products. Our Installation Services packages include moving your product to the desired location, unpacking all of your items, installation and mounting (if applicable), leveling of products, and cleaning up of all product packaging for disposal. Visit our Installation Services to learn more about our installation service options. The installation cost depends on the number of pieces in your set. Pricing will be available on each product page.

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design Services page. Makes sure to include your space dimensions and attach pictures of your space on the online form before you submit your request.

Classic Series Outdoor Kitchen cabinets are very easy to install. These cabinets come full-assembled and packaged on a pallet delivered directly to your home. Once you remove the packaging, all you need to do is attach the feet, place them where you want them, bolt the cabinets together, and secure the countertops in place.

Dimensions for all of our products can be found on each of the product pages on our website.

Yes, the cabinets will support granite or concrete tops.

The Classic Series Outdoor Kitchen cabinets are designed with a front overlap seal to protect against rain, and the doors and drawers close to a 2mm gap to prevent leaves and snow from getting inside.

Yes, you can alter the configuration of your cabinets, however, keep in mind the number and sizes of worktops included with your set. Since our cabinets are modular, you can unbolt them and re-configure how you choose, but may need to purchase additional tops or covers to properly fit your new configuration.

If you are purchasing cabinets in a set, the cabinets come as a bundled package and cannot be substituted. However, you can purchase individual cabinets to create your own set, or you may purchase additional cabinets to add onto a bundled set. You can also contact one of our Sales Representatives who would be happy to assist you with your order at 1.877.306.8930 and select the option to speak with a Sales Representative.

If you live in a coastal area or will have the cabinet next to a chlorine pool, washing your cabinets with fresh water and a mild detergent every two weeks will keep the cabinets from weathering. Outside of coastal areas, cleaning the cabinets once every three months will suffice. For terms of warranty, please click here. All season covers are available for all of our Outdoor Kitchen products. Learn more about our Outdoor Kitchen Covers on our website

All Outdoor Kitchen cabinets, as well as the Bar Cart and Prep Table, have a limited lifetime warranty. However, please note that any modifications to the product will void the warranty. Outdoor Kitchen Covers have a 3-year limited warranty. Please read through the owner’s manual for more details on your warranty. 1.    Classic Stainless Steel 2.    Stainless Steel Grove 3.    Aluminum Grey Glass

We recommend a 3/8" x 1/2" NPT adapter. However, depending on your setup this may vary. Please contact us at 1.877.306.8930 and select the option to speak with a Customer Service Representative for further assistance.

If you would like to make a request for touch-up paint for your products, please contact our customer service team at: support@newageproducts.com or call us at 1.877.306.8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.

To clean your Stainless-Steel cabinets, use a soft cloth with soap and water.

For more information on installing your Outdoor Kitchen cabinets, you can refer to our Support Hub NewAge Products also offers installation services. Visit our Installation Services Page to learn more about our installation services options.

All NewAge Products orders are expertly packaged and shipped on one or more wood pallets via a local delivery carrier. After placing your order through NewAge Products or one of our retail partners, you will receive an order confirmation, followed by a shipping confirmation which includes a tracking number. To track your shipment, please visit https://newageproducts.com/track-shipment/

NewAge Products does not customize cabinets, our cabinets ship fully-assembled. However, our cabinets are modular and can be arranged in a configuration that suits your space, with accessories to meet all your organization needs. NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design Services page.