Yes, Our Stone Composite Flooring is easy to maintain. Using a clean damp mop or cloth to wipe any spills as soon as possible and avoid using abrasive scrubbing tools. You can vacuum your floors as long as it does not have a beater bar (a metal bar that rotates the brush roll) attached to it. Our high quality floors don?t need to get waxed or polished. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/support-hub/luxury-vinyl-plank

Our rigorous testing procedures and FloorScore Certification allows you to confidently install our floors in your space. It has been tested rigorously to ensure it can handle your day-to-day life. Our FloorScore Certification proves that our Stone Composite Flooring is in compliance with stringent indoor air quality emissions making it suitable for both kids and pets.

Our easy to clean and hard surface floors are ideal for those with allergies. Our Stone Composite Flooring does not easily trap dust mites, pollen or pet hairs like some other types of flooring does. Make sure when cleaning your floors, use a clean damp mop or cloth and make sure you?re following our care and maintenance guidelines. You may find our maintenance guideline in the link below: https://newageproducts.com/support-hub/luxury-vinyl-plank

If you like DIY projects and are confident in using power tools, you can install the floors yourself. Installing the floors are simple however you will need to prepare your space before starting the install. As long as you have properly read through our Install guide and prepared your space correctly, our premium Flooring does not require professional contractors to install. Refer to subfloor preparation in the link below: https://newageproducts.com/support-hub/luxury-vinyl-plank

Once your space has been properly prepared and your tools are ready, installing floor tiles or planks in a 400 sqft room would take an average DIY installer approximately 5 hours to complete.

In an effort to reduce our carbon footprint, NewAge Products is transitioning our install manuals online. You can find a link to our install guides on the flooring cardboard boxes or just follow our link: https://newageproducts.com/support-hub/luxury-vinyl-plank If you have any questions or enquiries, contact NewAge Products Customer Service at 1.877.306.8930.

Yes, you can install your floors on radiant heating systems as long as the heating element is not in direct contact with the flooring. Please read through the General Subfloor Preparation section in our Flooring Install Guides to have a more detailed breakdown of how to prepare your space: https://newageproducts.com/support-hub/luxury-vinyl-plank

Depending on your space and renovation, you may need to install new baseboards or quarter rounds to complete your space.

Our exceptional Stone Composite Floors have a protective wear layer that does not require you to polish or wax your floors. Our wear layer keeps your floors protected and only requires to be cleaned using a clean damp mop / cloth or vacuum (without a beater bar). A beater bar is a metal bar that rotates with the brush roll.

Yes, depending on your installed space we offer a residential Limited lifetime, Please read through our Flooring Warranty found in the Flooring Installation Guide for a more detailed breakdown including commercial warranties: https://newageproducts.com/support-hub/luxury-vinyl-plank. If you have any additional enquiries or questions, contact NewAge Products Customer Service at 1.877.306.8930.

Although acclimation is not required, for best results flooring could be acclimated for 24-48 hours in its desired environment before opening the cartons. Please read through our Flooring Install Guide to have a more detailed breakdown for how to acclimate your floors: https://newageproducts.com/support-hub/luxury-vinyl-plank

When exposed to accidents such as dirt and spills from household cleaning products, NewAge Stone Composite Flooring will not stain. In case of any accidents, it should be cleaned up immediately and should follow the proper Care and Maintenance breakdown provided. Mishandling of the product and lack of care will not be covered by the warranty.

Yes. You will be required to carefully cut through the middle of the damaged tile or plank using a multi-tool cutter or a plunge saw. Carefully remove the damaged tile or plank without damaging the click-lock profiles of the surrounding floors. Apply cold weld bonding glue along the click lock profiles of the surrounding floors and drop in the new tile or plank. Make sure the click ?lock profiles are properly secured into each other. Using a rubber mallet, tap along the profiles and ensure the replaced tile or plank is installed properly. You can find a video of how to replace your floors in the link below: https://newageproducts.com/support-hub/luxury-vinyl-plank

It is recommended to install 9.5mm NewAge Stone Composite flooring in sheds and not the 5.0mm NewAge Stone Composite floors. . As long as you have read through our Flooring Installation Guides and followed the proper space preparation, you may be able to install NewAge Stone Composite flooring in your shed as long as it follows the requirements.

Keep it! In the unlikely event your product is damaged during normal use, you will want to ensure to keep some left over planks or tiles to easily replace any damaged areas.

Yes, we have matching Stair Noses (Tongue and Groove), Multi-Purpose Reducers and T-Moulding Transition Strips. Available accessories only match plank finishes, not tile finishes.

Yes, we offer either a Tongue or Groove profile for the Stair Nose in 46 inch lengths. Depending on the orientation the planks are installed, you will need to determine which profile is required. Please refer to you installation manual for a detailed breakdown. https://newageproducts.com/support-hub/luxury-vinyl-plank

It is not recommended to install the 5.0mm NewAge Stone Composite floors in the Garage and recommended to install the 9.5mm Stone Composite floors instead. Our 9.5mm floors have been designed to be heavy duty and survive harsh environments like the Garage.