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About Your Product

The NewAge Products Platinum Kamado offers up to 450 square inches of cooking space and comes with premium features so you can cook with power, precision, and versatility. Built with 304 stainless steel components, a solid ceramic firebox, and natural premium teak handles, the Platinum Kamado is built for durability, heat retention, and even heat distribution. The patent pending ash bucket is uniquely designed to evenly distribute heat throughout your Kamado and bring it up to speed quicker. It holds up to 3kg of charcoal ash and it's shape allows for easy clean up with no overflow ash that is messy and can block airflow. 8mm Stainless steel grates provide durability over typical cast iron grates while providing the same heat retention leaving beutiful grill marks on your food. Choose from a variety accessories to add versatility to your next cooking adventure. The NewAge Platinum Kamado allows for both built-in and freestanding integration with our outdoor kitchen cabinetry solutions or our appliance carts.

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Frequently Asked Questions

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Customer Service Hours:
Mon - Fri: 8:00 am - 9:00 pm EST
Sat: 9:00 am - 5:30 pm EST

Sales & Design Service Hours:
Mon - Fri: 8:00 am - 9:00 pm EST
Sat: 9:00 am - 5:30 pm EST

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Shipping & Returns

At NewAge Products, we know you are excited to receive your most recent purchase from us as soon as possible. Our lead time to process orders with our team is 3-5 business days, we ensure we have all the components to your purchase correct and properly wrapped for delivery. 

With all our products, no matter what size or weight, we offer Free Shipping on orders over $999.99. If for some reason you are unable to process your order directly on site we recommend giving our customer service a call at 1-877-306-8930 or through email at support@newageproducts.com. We do have some restrictions for delivery into remote or rural areas, we apologize in advance for any inconvenience this may cause. Please contact us for further details.

Once we have processed your order, you should receive an email from NewAge Products with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only.

NewAge Products Returns

If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at 1-877-306-8930 or support@newageproducts.com. In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Installed or used products will not be refunded. Refunds will be issued based on the original method of payment.

Contact Details

Customer Service Hours:
Mon - Fri: 8:00 am - 9:00 pm EST
Sat: 9:00 am - 5:30 pm EST

Sales & Design Service Hours:
Mon - Fri: 8:00 am - 9:00 pm EST
Sat: 9:00 am - 5:30 pm EST

Warranty

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